IBIS is very careful in offering an accurate service to its customers and that is why we have a dedicated staff for this activity giving a meaning to the term “assistance” without limit it to the simple “repair”.
Assistance means supporting the customer in the various stages of life of the equipment, from installation to preventive maintenance until troubleshooting.
Highly specialized technical service offers complete management of all operations such as ordinary and extraordinary assistance, including the supply of all spare parts.
Technical assistance contracts are also customizable and can be modified on customer needs to protect him against accidental breakdowns.
IBIS’s support service is based on satisfaction and needs of the customer.
If you need support we can also support you by email or you can simply fill out the form below attaching files if necessary. Our Service or Technical Dept will take care of your request.
In order to make faster and traceable returning a product filling in the RMA module is required, which you can download below.
The form must be sent by mail or fax. Our service will collect all information and send you the product shipment authorization.
Click below to download
1 IBIS undertakes to remedy any defects, lack of quality or non-conformity of the Products for which he is liable, occurring within 12 months from delivery of the Products, provided such defects have been timely notified in accordance with art. 4.3 of the General Sales Conditions. In addition, in order to proceed to the repair, the product must be sent, according to the terms mentioned in the following article 6, to IBIS by and paid by the Buyer including any customs charges.
2 IBIS will have the choice between repairing or replacing the Products which have shown to be defective. The Products repaired or replaced under the warranty will be submitted to the same guarantee for a period of six months starting from the date of repair or replacement.
3 IBIS does not warrant that the Products conform to special specifications or technical features or that they are suitable for particular usages except to the extent such characteristics have been expressly agreed upon in the Contract or in documents referred to for that purpose in the Contract.
4 Except in case of fraud or grossly negligent, of IBIS, the only obligation, in case of defects, lack of quality or non-conformity of the Products, will be repairing or replacing the defective Products (As indicated in article 1 and following explanation of how Article 6).
5 It is agreed that the above mentioned guarantee (i.e.: the obligation to repair or replace the Products) is in lieu of any other legal guarantee or liability with the exclusion of any other IBIS’s liability (whether contractual or non-contractual) which may anyhow arise out of or in relation with the Products supplied (e.g. compensation of damages, loss of profit, recall campaigns, etc.).
6 The return of the product must be authorized by the technical IBIS service. The return of the product at the headquarters of IBIS is intended by and paid by the Buyer, that is also committed to properly prepare the packaging in order to avoid damage during transport.
7 The warranty of the monoblocks or the X-ray tubes is granted with the Pro Rata Temporis formula according to the life time of the product. In the first three months from the shipment of the equipment the guarantee is 100%, ie the product will be replaced under warranty without any charge except for the costs of delivery and return of the asset and the labor costs necessary for the repair. Subsequently the guarantee percentage will be reduced proportionally based on the product’s life months.